Cancellation policy

You may cancel an ongoing project or service by giving us written notice. This policy explains what happens when you do.

How to cancel

Send written notice to info@hackgenix.com stating your project reference and the intended cancellation date. Notice takes effect on the date we acknowledge it.

Notice periods

• Fixed-scope projects: cancellation may be requested at any time. Work completed to the cancellation date is invoiced.
• Monthly retainers: thirty days written notice. The current month is payable in full.
• Dedicated resources: thirty days written notice per the hiring agreement.

Work in progress

On cancellation we complete or safely stop work in progress, invoice for work done to that point, and hand over all completed deliverables, source code and credentials once the final invoice is settled.

Cancellation by us

We may cancel where payment is materially overdue after written notice, where required information is not provided over an extended period, or where the work would require us to act unlawfully. We give reasonable notice and hand over completed work.

Refunds

Any refund following cancellation is handled under our refund policy.