Legal
Refund policy
When refunds are available for Hackgenix services and projects, how they are calculated, and how to request one.
Last updated 4 September 2026
We aim to deliver work that meets the agreed specification. This policy sets out when a refund is available.
When a refund may apply
- We are unable to start work as agreed and no alternative arrangement is acceptable to you
- Delivered work materially fails to meet the written specification and we are unable to correct it within a reasonable period
- A service is cancelled by us
When it does not
- Work already completed and accepted at a milestone
- Change of mind after a phase has been delivered to specification
- Delay caused by information, content or approvals not being provided
- Third-party costs already incurred on your behalf, such as licences, domains or hosting
How it is calculated
Refunds are assessed against work completed at the point of the request. Completed and accepted milestones are not refundable; unused advance against future milestones is.
How to request one
Write to info@hackgenix.com or call +91 95665 83650 with your project reference and the reason. We acknowledge within three working days and aim to resolve within fifteen. Approved refunds are returned by the original payment method within ten working days of approval.
Questions about any of this?
Email info@hackgenix.com or call us and we will explain it in plain terms.